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Stepladder Creamery

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Help Center & FAQ | Stepladder Ranch & Creamery

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If you are planning to be away when an order is scheduled to arrive, please let us know as soon as possible so we can help adjust your delivery! Because our cheese is perishable, it is important that someone is available to receive the box and put th

<p data-path-to-node="4" id="isPasted">If you are planning to be away when an order is scheduled to arrive, please let us know as soon as possible so we can help adjust your delivery! Because our cheese is perishable, it is important that someone is available to receive the box and put the cheese in the refrigerator upon arrival.</p><h3 data-path-to-node="5" id="for-cheese-club--recurring-subscriptions">For Cheese Club &amp; Recurring Subscriptions</h3><p data-path-to-node="6">If you are a Cheese Club member, you have a few options prior to your renewal date:</p><ul data-path-to-node="7"><li><p data-path-to-node="7,0,0"><b data-path-to-node="7,0,0" data-index-in-node="0">Skip or Reschedule:</b> Log into your online account to skip the upcoming box or push your renewal date back until you return.</p></li><li><p data-path-to-node="7,1,0"><b data-path-to-node="7,1,0" data-index-in-node="0">Temporary Address Change:</b> If you are visiting family or staying at a vacation rental in the contiguous U.S., you can update your shipping address in your account (or email us) to have your cheese delivered directly to your trip destination!</p></li></ul><h3 data-path-to-node="8" id="for-standard-shop-orders">For Standard Shop Orders</h3><p data-path-to-node="9">If you placed a one-time order and realize you will be out of town when it is scheduled to ship, please email us immediately at CustomerService@stepladdercreamery.com. As long as you reach out before your order is packed and shipped during our Monday&#x2013;Tuesday shipping window, we are happy to hold your order for a future shipping week or update the delivery address.</p><h3 data-path-to-node="11" id><br></h3>